Your account
Delete your account
This deletes your The All Block account and everything attached to it. It happens immediately, it needs nothing installed, and there is nobody to ask first.
The apps can do it too, if you have one to hand. Windows: Settings, then Account, then Delete account. Android: Settings, then the Account section at the bottom, then Delete account. This page is for everyone else.
What gets deleted
- your email address and password;
- your Pro status, subscription dates and emergency-escape balance;
- schedules you have synced between your computer and your phone;
- the record of which escapes you have spent;
- any Google Play purchase records held against the account.
Deleting the account does not touch what is on your own devices. Your
schedules, session history and Accountability Lock password never left
them in the first place, and they stay where they are. To remove those as
well, uninstall the app — on Windows, also delete the .allblock
folder in your user profile.
What we keep, and why
- Your licence key, if you bought one — unlinked from you first, so what remains is a random string and whether it was paid for, with nobody's name against it. It stays because it is still yours: enter it again on a new account and your Pro comes back. Deleting it would be deleting something you paid for.
- Payment records held by Paddle, our payment processor, and the transaction identifiers we keep so that one payment cannot be counted twice. UK tax law requires these to be kept for six years, so we cannot remove them on request.
The full picture is in the privacy policy.
Delete it now
Sign in with the account you want removed. This cannot be undone.
If you cannot sign in
Email MrAuzeo@protonmail.com from the address on the account and ask for it to be deleted. We will do it and confirm, within 30 days and usually much sooner. You do not have to give a reason.
Forgotten the password? Reset it, then come back here.